Service Agreement

Welcome to Cebu Graphicstar Imaging Corporation. Your use of our print online services carries certain Terms and Conditions as detailed in this Service Agreement between you, hereinafter referred to as “User” and Cebu Graphicstar Imaging Corporation, hereinafter referred to as “Graphicstar”. Cebu Graphicstar Imaging Corporation reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Print Quality, Content and Color Accuracy

The User of Graphicstar’s print online services is solely responsible for the accuracy of the print-ready artwork files. Graphicstar is not responsible for any issues as to orientation or alignment of the pages of the submitted documents. By submitting the artwork to Graphicstar, the User certifies that he/she has the right to use the image(s) in the artwork files.

Under these Terms and Conditions, the User agrees that he/she will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. The User accepts full legal liability for the content of material processed and printed on the User’s behalf and under his/her instructions. Graphicstar reserves the right to refuse an order without disclosing a reason.

Graphicstar does not guarantee the accuracy of color reproduction due to inherent limitations with the printing process and is not responsible for color variations between submitted files and the final printed piece.

Zero Liability for Errors

Graphicstar is not liable for errors in a final product. These errors may include Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, or any other error possible in the print process.

Delivery Period

Printing begins once an order has been placed and the print-ready files have been uploaded to the User’s account, attached to his/her printing job, approved for printing and full payment has been made.

Please note that Graphicstar is closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating the delivery period that includes printing, cutting and binding but does not include mailing or shipping transit times. A print job is completed and submitted under normal circumstances within Cebu City, Philippines under 24 hours after full payment but may exceed when delivery, mailing or shipment is outside Cebu City, Philippines. Graphicstar is not responsible for shipping-related costs on orders that do not go out by the due date.

Indemnification

The User agrees to defend, indemnify and hold harmless Graphicstar and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to the use of print online services. The User also certifies his/her own rights to or have a license to use the image(s) being reproduced as part of his/her order.

Entire Agreement

These Terms and Conditions constitute the entire Service Agreement between the “User” and “Graphicstar”. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.